Using Microsoft Teams as a phone system
With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the go-to communication and collaboration system for...
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Latest trends to boost your sales
See what the future of sales holds (no need for a crystal ball)! Enreach’s Commercial Director Juhamatti Muuraiskangas lists the latest trends in...
Lead sales more effectively with call data
You can lead sales with more precision than you ever thought possible. The new foundations of success and efficiency are automation and monitoring...
How to know what your customers want (before they do)
If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...
What is conversation analytics and why do you need it?
Your customer calls are a gold mine of insights that you can use to drive business growth. These calls can tell you a lot about customer...
The 20 Best Tips for Managing Remote Teams You'll Ever Read
Are you managing a distributed team due to the Covid 19 pandemic? This poses unique challenges not only for your employees, but also for you as their...
How Automation REALLY Impacts Outbound Sales (With Use Cases)
When it comes to completing tasks, sometimes we can use a little help. No agent should have to waste time by manually dialing numbers–only to hang up...
CCaaS: Everything you need to know about Contact Center as a Service
The contact center is often the most important link between your business and your customers. As today’s customers are more conscious than ever and...