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What consumers expect from customer service in 2022

In the spring of 2022, we conducted a panel survey on the state of customer service in the Nordic countries. The survey examined the thoughts and preferences of Finnish, Swedish and Danish consumers on customer service in companies and organisations.

Nordic consumers’ expectations regarding customer service are quite similar, but the survey also reveals interesting differences between countries. However, overall, the graphs and numbers run pretty much along the same lines.

Download survey and dive into the results and our conclusions. 

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Enreach in brief

At Enreach, we offer the smartest voice technology on the market to modernize voice communication across enterprises. We deliver voice to all terminals and context through cloud and enrich the voice with data. Voice, combined with data, insights and analytics creates exceptional performance, intimacy and insights - leaving people to focus on the essentials and to succeed.

Our customers want to be forerunners in their own industry and in offering and developing outstanding customer experiences. We work closely with e.g. Salesforce and Microsoft.

At Enreach every employee can contribute to the growth story of the company and give his/her best in an enthusiastic and encouraging working atmosphere. Enreach has a firm financial standing with a recurring revenue of 95 %.