Organisation Management
Control access to data
The Agent Organisation tree allows you to control who can access what data. Changing a user's access rights is as simple as dragging them to another team or department. You can easily organise your team's members in any multi-level structure you like.
User Roles
Control access to features
Administration of your outbound call center should be simple and straightforward.
Create user roles and assign them to users or teams. Users can be assigned multiple roles that fulfill multiple responsibilities, allowing them to access the right information at the right time.
Activity calendar
Manage work schedules and payroll
With Outbound, you can plan and manage your agents’ work schedule directly within the application.
You can create activities and shift templates and assign them to users or teams. Alternatively, you can let your agents choose themselves from the accessible schedules.
Export everything directly to your payroll system, including sales provisions and bonuses from the agents’ results.
