Return Call Manager
When your salespeople are making outbound calls displaying a caller ID, they encourage prospects to call back to that missed call. This is one of the easiest ways to increase your call centre’s contact rate and the number of callbacks. With Return Call Manager, you can pick up these inbound calls directly in your sales team and convert them into sales.
Automatic Call Blending
Seamlessly blend between inbound and outbound calls
If there are few incoming calls, the intelligent Incoming Calls Manager can automatically blend between inbound and outbound calls. When inbound traffic is low, outbound calls can automatically be generated for a specified campaign. This will make your agents more productive and your outbound sales campaigns highly effective.
Real-time Tracking
Track your returned calls in real-time
Use our easy-to-use real-time overview to monitor incoming calls and callbacks. The ability to determine which outbound campaign drove an incoming phone call is extremely valuable and can help you better tailor your strategies for capturing and converting leads. With real-time tracking, you can clearly keep track of calls and their corresponding data and vital information.
