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What consumers expect from customer service



We conducted a panel survey on the state of customer service in the Nordic countries. The survey examined the thoughts and preferences of Finnish, Swedish and Danish consumers on customer service in companies and organisations.

Nordic consumers’ expectations regarding customer service are quite similar, but the survey also reveals interesting differences between countries. However, overall, the graphs and numbers run pretty much along the same lines.

Download survey and dive into the results and our conclusions. 

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Enreach for Enterprises (part of Enreach Group) is a European-based unified communications provider championing a style of open collaboration that makes contact between business and small teams magic. Putting right-sized technology in reach of every kind of business—no matter the size—is what we do every day for entrepreneurs, wholesale partners and service providers.

We make business technology, connectivity and productivity integration easy for organisations as they grow. Businesses in different industries have requirements for staying in contact with their employees and customers. Our products and services optimise these contact points allowing people to reach new levels of productivity. Enreach is not just our name, it embodies the way we enable businesses to work.

Because we understand that in the new normal, reaching the potential of what fuels business success depends on having the expertise and underlying systems to make your people their most productive.