Discover how Enreach (former Benemen) helps to improve customer service productivity, lower costs and increase customer satisfaction.
Just before entering the ‘new normal’, Pohjantähti decided to differentiate itself by choosing voice as the key channel for customer encounters. This enabled human-to-human touch in all key touchpoints.
Group’s customer service obtained communication tools from Enreach (former Benemen), making staff both more reachable and more efficient.
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