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Company-wide solution for multichannel customer service.

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Your essential toolkit for smarter, data-driven customer communication.

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Resources to level up your business communication, CX and customer service skills. Download guides and watch webinars.

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Explore our latest articles, partners and AI-driven features.

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INSTRUCTION VIDEOS

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VOICE PORTAL VOICEHUB

 

VOICE PORTAL

For Voice Portal written instructions go here.

e4e-Voice-portal-general-overview

Voice Portal general overview

e4e-adding-users-to-management-groups

Adding users to management group

e4e-adding-supervisor-or-group-manager-rights-to-a-user

Adding Supervisor or Group Manager rights to a user

e4e-creating-a-new-user

Create a new user

e4e-changing-a-users-mobile-number

Changing a users mobile number

e4e-changing-a-users-mobile-package

Changing a users' mobile package

e4e-changing-a-mobile-roaming-data-balance-limit

Changing mobile roaming limit

e4e-changing-public-directory-information

Changing public directory information

e4e-changing-sim-card-in-voice-portal

Changing SIM card in Voice Portal

e4e-exporting-user-information-from-voice-portal

Exporting user information in Voice Portal

e4e-freezing-a-users-mobile-subscription

Freezing mobile subscription

e4e-getting-a-users-puk-code

Getting users PUK code

e4e-how-to-initiate-number-porting

Initiating number porting

e4e-Using-transfer-user-service

Using transfer user service

e4e-terminating-a-user

Terminating a user

VOICEHUB

For VoiceHub written instructions go here.

e4e-VoiceHub-General-Overview-FI

VoiceHub general overview

e4e-Managing-queue-exceptions

Adding users to a queue

e4e-configuring-availability-in-voicehub

Configuring availability for holiday in VoiceHub

e4e-Managing-queue-exceptions

Managing queue exceptions

e4e-Password-set-and-reset-EN-(1)

Password set and reset

e4e-Voicemail-Service-PIN-code

Setting the voicemail services PIN code

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