2 min read

Big news! Enreach for Service Cloud Voice is here

We’re excited to introduce our latest product — Enreach for Salesforce Service Cloud Voice. 🎉 We're among the few first global companies shortlisted by Salesforce as a trusted Service Cloud Voice telephony partner, and the first company in the Nordics.

Enreach for Service Cloud Voice goes beyond traditional cloud telephony or CTI to elevate your customer service voice channel. It seamlessly makes your phone calls a part of Salesforce, the world’s #1 CRM. 

ServiceCloudVoice

 

A seamless blend of telephony, CRM data and AI

With Enreach for Salesforce Service Cloud Voice, phone calls are effortlessly integrated alongside digital channels and CRM data, all in one easy-to-use contact center console.

This holistic approach ensures every customer interaction is captured, giving you a complete 360-degree view of each customer.

What sets Enreach apart are our robust telco capabilities, which extend to mobile devices as well.

Beyond calling capabilities, Enreach enhances Service Cloud Voice with live call transcriptions. This feature automatically turns spoken words during a call into written text, which appears right away in the dashboard.

What’s the benefit? 

This lets agents pay full attention to the customer instead of being distracted by having to write things down. It also speeds up the process of wrapping up calls and reviewing them later.

These transcriptions can work hand-in-hand with Salesforce's AI-powered assistant, Einstein. Einstein analyzes the conversations between customers and agents and quickly provides intelligent recommendations and next best actions in real-time during the call.

 

Explore Enreach for Service Cloud Voice

Want a deeper dive into the functionalities and benefits? We’ve got you covered.

 

See the magic in action

Don’t just take our word for it. Watch our demo video and see how seamlessly Enreach integrates with Salesforce Service Cloud Voice, empowering your agents to deliver better service.

 

 

 

How Enreach and Service Cloud Voice work together

With Salesforce, you’re getting the best-in-class CRM capabilities. Enreach is the engine for your voice channels, specializing in telephony solutions. With features like intelligent call routing, IVR, call recordings and call transcripts. Together, they create customer service magic. 

functionalities

 

Here’s why Enreach is your go-to Service Cloud Voice telephony partner:

  • The Only Partner in the Nordics: We're the exclusive Salesforce Service Cloud Voice telephony partner in the Nordics, bringing you solutions that fit just right for your needs.
  • Missed Calls? No Way! Our unique mobile operator capabilities mean you'll catch every call – even on-the-go – and all details get stored in Salesforce.
  • Smart Insights at Your Fingertips: Leverage the power of voice call data to make smarter decisions and up your service game.
  • Trusted by the Best: Over 100 big names, like Finnair and Volvo, trust our solutions to make their communication smooth and efficient.

Ready to elevate your customer service experience? 

Get a free demo of Enreach for Salesforce Service Cloud Voice and explore how our solution can streamline your workflow, enrich customer interactions, and minimize manual tasks.


 

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