Too many calls? How AI reduces failure demand in customer service
Ready for a fun fact? 42% of people would rather scrub a toilet than call customer service. 🙈
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How Automation REALLY Impacts Outbound Sales (With Use Cases)
When it comes to completing tasks, sometimes we can use a little help. No agent should have to waste time by manually dialing numbers–only to hang up...
The complete business phone system features checklist for 2024 [FREE TEMPLATE]
Are you looking to upgrade or switch your business phone system? 📝 This phone system features checklist will help you collect and analyse your...
AI in Action: 3 ways Enreach uses AI to enhance customer service
Ever wondered how Enreach uses AI to make customer interactions better, faster, and more personalised?
Keeping customer data secure in your AI-driven customer service
As businesses dive into using AI for customer service, they're facing two significant challenges.
AI-driven customer service needs quality data
AI is bringing new waves of customer service innovation.
What is conversation analytics and why do you need it?
Your customer calls are a gold mine of insights that you can use to drive business growth. These calls can tell you a lot about customer...
Enreach Customer Support team’s workation in Málaga
A group of six from the Enreach Customer Support team recently spent a week working from a villa in Málaga. Fiona Kemp – Project Manager at Enreach...
5 Key Sales Trends for 2024: Shaping the Future of Sales
2024 is here, bringing a wave of fresh sales trends that are essential for anyone in business to note. Staying ahead of these trends is not just...
Big news! Enreach for Service Cloud Voice is here
We’re excited to introduce our latest product — Enreach for Salesforce Service Cloud Voice. 🎉 We're among the few first global companies shortlisted...