When IVR meets CRM: A love story for customer service
When a VIP customer calls, the last thing you want is to make them repeat their account information every time. 🙄 But in many call centres, that’s...
customer service
Your guide to call centres in 2024: Everything you need to know
Ring ring! ☎️ Your future's calling, and it sounds a lot like happy customers.
Customer service in 2024: Tips & key metrics for success
Customer service. Those two words are the heartbeat of your business. 💜 It's where all customer questions, complaints, and compliments are handled....
How to succeed with omnichannel customer service
Feeling overwhelmed by juggling emails, chats, and calls like a circus performer? 🎪😫 Your customers might feel the same! Traditional customer...
What is a contact centre & why do you need one?
Spoiler alert: Contact centres are the future of customer service! ⭐ But what exactly are they and why do you need one? If you continue to rely...
10 key customer service skills and how to improve them
Nervous about your new role in customer service? Wondering what makes a good customer service agent? Fear not, we’ve got you! 🤗
What is good customer service? How to measure and achieve it
What does good customer service really mean today? 🤔 Are you worried that your customer service isn't keeping up with current expectations? You're...
AI in Action: 3 ways Enreach uses AI to enhance customer service
Ever wondered how Enreach uses AI to make customer interactions better, faster, and more personalised?
Keeping customer data secure in your AI-driven customer service
As businesses dive into using AI for customer service, they're facing two significant challenges.
AI-driven customer service needs quality data
AI is bringing new waves of customer service innovation.