The Hub of Contact Magic

customer service

AI in improving customer experience

AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...

Read more →

How to know what your customers want (before they do)

If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...

Read more →

Stina Dansie aikoo poistaa huonot myyntipuhelut Suomesta

Myynnissä ei voita se, joka kontaktoi eniten, vaan se, joka kontaktoi tehokkaimmin. Olen telemarkkinointiyritys Good Call Oy:n toimitusjohtaja ja...

Read more →

Därför är voice nyckeln till en helt sömlös kundupplevelse

Under det gångna året har du som Customer Experience-expert ställts inför stora utmaningar. Utöver de sedvanliga utmaningarna med att leda ditt...

Read more →

Why voice is your ultimate weapon for a super-connected CX?

Customer experience professionals faced some enormous challenges this past year. On top of the usual challenges of running your CX teams, this year...

Read more →