customer service

Your guide to call centres in 2024: Everything you need to know

Ring ring! ☎️ Your future's calling, and it sounds a lot like happy customers.

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Customer service in 2024: Tips & key metrics for success

Customer service. Those two words are the heartbeat of your business. 💜 It's where all customer questions, complaints, and compliments are handled....

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Appointment setting: How to win more sales calls

Appointment setting means scheduling meetings with potential buyers. It’s essential for kick-starting the sales process. 📅 Check out this guide to...

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10 key customer service skills and how to improve them

Nervous about your new role in customer service? Wondering what makes a good customer service agent? Fear not, we’ve got you! 🤗

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What is good customer service? How to measure and achieve it

What does good customer service really mean today? 🤔 Are you worried that your customer service isn't keeping up with current expectations? You're...

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AI in improving customer experience

AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...

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How to know what your customers want (before they do)

If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...

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Därför är voice nyckeln till en helt sömlös kundupplevelse

Under det gångna året har du som Customer Experience-expert ställts inför stora utmaningar. Utöver de sedvanliga utmaningarna med att leda ditt...

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