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customer service

How to know what your customers want (before they do)

If you could read your customers' minds to know what they want, would you do it? Or would you like...

Därför är voice nyckeln till en helt sömlös kundupplevelse

Under det gångna året har du som Customer Experience-expert ställts inför stora utmaningar. Utöver...

Stina Dansie aikoo poistaa huonot myyntipuhelut Suomesta

Myynnissä ei voita se, joka kontaktoi eniten, vaan se, joka kontaktoi tehokkaimmin. Olen ...

Why voice is your ultimate weapon for a super-connected CX?

Customer experience professionals faced some enormous challenges this past year. On top of the...