AI in improving customer experience
AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...
customer service
How to know what your customers want (before they do)
If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...
Därför är voice nyckeln till en helt sömlös kundupplevelse
Under det gångna året har du som Customer Experience-expert ställts inför stora utmaningar. Utöver de sedvanliga utmaningarna med att leda ditt...
Why voice is your ultimate weapon for a super-connected CX?
Customer experience professionals faced some enormous challenges this past year. On top of the usual challenges of running your CX teams, this year...