When IVR meets CRM: A love story for customer service
When a VIP customer calls, the last thing you want is to make them repeat their account information every time. 🙄 But in many call centres, that’s...
CRM integration
Big news! Enreach for Service Cloud Voice is here
We’re excited to introduce our latest product — Enreach for Salesforce Service Cloud Voice. 🎉 We're among the few first global companies shortlisted...
Using Microsoft Teams as a phone system
With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the go-to communication and collaboration system for...