Your guide to call centres in 2024: Everything you need to know
Ring ring! ☎️ Your future's calling, and it sounds a lot like happy customers.
Call center optimization
Customer service in 2024: Tips & key metrics for success
Customer service. Those two words are the heartbeat of your business. 💜 It's where all customer questions, complaints, and compliments are handled....
What is a contact centre & why do you need one?
Spoiler alert: Contact centres are the future of customer service! ⭐ But what exactly are they and why do you need one? If you continue to rely...
What is good customer service? How to measure and achieve it
What does good customer service really mean today? 🤔 Are you worried that your customer service isn't keeping up with current expectations? You're...
Too many calls? How AI reduces failure demand in customer service
Ready for a fun fact? 42% of people would rather scrub a toilet than call customer service. 🙈
How the right contact center tool brings out the best in your employees
Your company’s customer service is only as good as the agents behind it, so it's crucial to retain your most talented employees. Here's how the right
CCaaS: Everything you need to know about Contact Center as a Service
The contact center is often the most important link between your business and your customers. As today’s customers are more conscious than ever and...