Too many calls? How AI reduces failure demand in customer service
Ready for a fun fact? 42% of people would rather scrub a toilet than call customer service. 🙈
AI
AI in Action: 3 ways Enreach uses AI to enhance customer service
Ever wondered how Enreach uses AI to make customer interactions better, faster, and more personalised?
Keeping customer data secure in your AI-driven customer service
As businesses dive into using AI for customer service, they're facing two significant challenges.
AI in improving customer experience
AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...