AI in improving customer experience
AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...
customer experience
How to know what your customers want (before they do)
If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...
Stina Dansie aikoo poistaa huonot myyntipuhelut Suomesta
Myynnissä ei voita se, joka kontaktoi eniten, vaan se, joka kontaktoi tehokkaimmin. Olen telemarkkinointiyritys Good Call Oy:n toimitusjohtaja ja...
Joining Enreach means more possibilities for us and our customers
Last spring, we announced that we were going to join forces with the Dutch company Enreach, a Europe-wide provider of communication solutions. The...