Enreach Customer Support team’s workation in Málaga
A group of six from the Enreach Customer Support team recently spent a week working from a villa in Málaga. Fiona Kemp – Project Manager at Enreach...
customer experience
AI in improving customer experience
AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...
How to know what your customers want (before they do)
If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...
Joining Enreach means more possibilities for us and our customers
Last spring, we announced that we were going to join forces with the Dutch company Enreach, a Europe-wide provider of communication solutions. The...
Why voice is your ultimate weapon for a super-connected CX?
Customer experience professionals faced some enormous challenges this past year. On top of the usual challenges of running your CX teams, this year...