Customer service in 2024: Tips & key metrics for success
Customer service. Those two words are the heartbeat of your business. 💜 It's where all customer questions, complaints, and compliments are handled....
customer experience
How to succeed with omnichannel customer service
Feeling overwhelmed by juggling emails, chats, and calls like a circus performer? 🎪😫Your customers might feel the same! Traditional customer...
What is a contact centre & why do you need one?
Spoiler alert: Contact centres are the future of customer service! ⭐ But what exactly are they and why do you need one? If you continue to rely...
Appointment setting: How to win more sales calls
Appointment setting means scheduling meetings with potential buyers. It’s essential for kick-starting the sales process. 📅 Check out this guide to...
10 key customer service skills and how to improve them
Nervous about your new role in customer service? Wondering what makes a good customer service agent? Fear not, we’ve got you! 🤗
What is good customer service? How to measure and achieve it
What does good customer service really mean today? 🤔 Are you worried that your customer service isn't keeping up with current expectations? You're...
Enreach Customer Support team’s workation in Málaga
A group of six from the Enreach Customer Support team recently spent a week working from a villa in Málaga. Fiona Kemp – Project Manager at Enreach...
AI in improving customer experience
AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...
How to know what your customers want (before they do)
If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...
Joining Enreach means more possibilities for us and our customers
Last spring, we announced that we were going to join forces with the Dutch company Enreach, a Europe-wide provider of communication solutions. The...