When IVR meets CRM: A love story for customer service
When a VIP customer calls, the last thing you want is to make them repeat their account information every time. 🙄 But in many call centres, that’s...
Embedded Voice
How modern IVR keeps customers happy and engaged
Picture this: You’re calling a company to check your account balance or get product information.
Your guide to call centres in 2024: Everything you need to know
Ring ring! ☎️ Your future's calling, and it sounds a lot like happy customers.
How to choose the best VoIP phone system for your Nordic business
Are you looking to choose the best VoIP phone system for your business but don't know where to start?
What is VoIP and why does your business need it?
Curious about VoIP? 🤔 You've come to the right place!
Top tips for choosing a business phone system provider in the Nordics
Is your business phone system struggling to meet your needs? Limited features and inefficient call handling can make daily operations a hassle. Plus,...
How to know what your customers want (before they do)
If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...
How remote sales teams win with voice [+ best practices]
Remote selling has become a fundamental necessity for many teams. When face-to-face connection is not an option, voice is the next best thing to...
