Using Microsoft Teams as a phone system
With more teams working remotely, Microsoft Teams is becoming increasingly popular. It is now the go-to communication and collaboration system for many organisations.
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AI in improving customer experience
AI can improve customer encounters, develop internal processes and boost operational excellence, but it may also lead to unrealistic expectations and...
Latest trends to boost your sales
See what the future of sales holds (no need for a crystal ball)! Enreach’s Commercial Director Juhamatti Muuraiskangas lists the latest trends in...
Lead sales more effectively with call data
You can lead sales with more precision than you ever thought possible. The new foundations of success and efficiency are automation and monitoring...
How to know what your customers want (before they do)
If you could read your customers' minds to know what they want, would you do it? Or would you like a crystal ball that tells you why a customer calls...
Därför är voice nyckeln till en helt sömlös kundupplevelse
Under det gångna året har du som Customer Experience-expert ställts inför stora utmaningar. Utöver de sedvanliga utmaningarna med att leda ditt...
Joining Enreach means more possibilities for us and our customers
Last spring, we announced that we were going to join forces with the Dutch company Enreach, a Europe-wide provider of communication solutions. The...
The 20 Best Tips for Managing Remote Teams You'll Ever Read
Are you managing a distributed team due to the Covid 19 pandemic? This poses unique challenges not only for your employees, but also for you as their...
How remote sales teams win with voice in 2021 [+ best practices]
Our new socially distanced normal means remote selling is no longer just an option for teams, it is often a necessity. When face-to-face connection...
Why voice is your ultimate weapon for a super-connected CX?
Customer experience professionals faced some enormous challenges this past year. On top of the usual challenges of running your CX teams, this year...