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Under det gångna året har du som Customer Experience-expert ställts inför stora utmaningar. Utöver de sedvanliga utmaningarna med att leda ditt CX-team, bjöd året på en hel del andra nötter att knäcka.
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Last spring, we announced that we were going to join forces with the Dutch company Enreach, a Europe-wide provider of communication solutions. The...
Are you looking to upgrade or switch your business phone system?
Are you managing a distributed team due to the Covid 19 pandemic? This poses unique challenges not only for your employees, but also for you as their...
Our new socially distanced normal means remote selling is no longer just an option for teams, it is often a necessity. When face-to-face connection...
When it comes to completing tasks, sometimes we can use a little help. No agent should have to waste time by manually dialing numbers–only to hang up...
Customer experience professionals faced some enormous challenges this past year. On top of the usual challenges of running your CX teams, this year...
Almere 21st September 2021 – Enreach, one of Europe’s fastest-growing unified communications (UC) companies providing innovative contact technology,...
Your company’s customer service is only as good as the agents behind it, so it's crucial to retain your most talented employees. Here's how the right...
Optimising costs is an incredibly important part of growing a sustainable business. Whenever costs have to be cut, IT budgets tend to be on every...
