10 key customer service skills and how to improve them
Nervous about your new role in customer service? Wondering what makes a good customer service agent? Fear not, we’ve got you! 🤗
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What is good customer service? How to measure and achieve it
What does good customer service really mean today? 🤔 Are you worried that your customer service isn't keeping up with current expectations? You're...
Benemen joins Enreach – a match made in the clouds
We are pleased to announce that it is now time to take the next step in Benemen’s growth story.
Too many calls? How AI reduces failure demand in customer service
Ready for a fun fact? 42% of people would rather scrub a toilet than call customer service. 🙈
How Automated Outbound Calls REALLY Impact Outbound Sales (With Use Cases)
When it comes to completing tasks, sometimes we can use a little help. No agent should have to waste time by manually dialing numbers–only to hang up...
The complete business phone system features checklist for 2024 [FREE TEMPLATE]
Are you looking to upgrade or switch your business phone system? 📝 This phone system features checklist will help you collect and analyse your...
AI in Action: 3 ways Enreach uses AI to enhance customer service
Ever wondered how Enreach uses AI to make customer interactions better, faster, and more personalised?
Keeping customer data secure in your AI-driven customer service
As businesses dive into using AI for customer service, they're facing two significant challenges.
AI-driven customer service needs quality data
AI is bringing new waves of customer service innovation.
What is conversation analytics and why do you need it?
Your customer calls are a gold mine of insights that you can use to drive business growth. These calls can tell you a lot about customer...